Managing Stakeholder Expectations - 7 PDUs 

“Excellent examples and group discussions! Lots of real life examples/experiences.”
 – Craig Martin

Course Description: Managing Stakeholder Expectations

Stakeholders come in all shapes and sizes. While the expectations of some project stakeholders may be straightforward and closely aligned with project goals, other stakeholders may have expectations which are unknown, or not achievable given the purpose and scope of the project. Some stakeholders may remain “hidden” until close to the end of your project, at which point they identify themselves only to make it clear that their project expectations have not been met.

One of the most challenging aspects on many projects is the managing of stakeholder expectations. Learn to do it well, and your project will have a much easier time, and be much more likely to achieve success. Do it poorly, and before you know, you may bogged down in endless meetings and complaints.

Who should attend

The workshop is appropriate for people working in both the public and private sectors, in any of the following project related roles:

• project managers

• project team members

• subject matter experts

• department managers

• supervisors

• account managers

Topics include

• Negotiation
• Conflict management
• Motivation
• Managing through influence
• Communication

Learning objectives

Upon completion of this course participants will:

• Understand the importance of managing project stakeholders
• Know how to identify the project stakeholders on your projects
• Know how to effectively define stakeholders’ influence and requirements for your projects
• Know how to prepare a Stakeholders Management Plan
• Know how to manage project stakeholders by implementing the Stakeholders Management Plan
• Understand the ethical issues in managing project stakeholders
• Understand how to generate and use the information from past projects
• Know how to make a plan for enhanced stakeholders management efforts for your project(s)

Materials

• Course workbook
• A CD containing course reference files
• A framed certificate of completion (for in-house workshops only)

Prerequisites

• Project Management Essentials, or similar level PM course

Click here for the full PDF course description and outline.

For information on how to arrange for an in-house delivery of this course, or for information on the location and dates for public deliveries of this course, contact
info@wcpconsulting.com or call 905-660-7184.

Breaking News!

The 1-day Managing Stakeholder Expectations course has just been included as one of the eight core courses that make up the new 18-day “University of Toronto Certificate in Applied Project Management”.

Participants of this PM course may also be interested in the other courses that make up the certificate:

• Project Management Essentials
• PM Essentials Part 2: Monitoring and Control
• PMP Exam Prep - The Velociteach System
• Hands-on Microsoft Project
• Juggling Multiple Projects
• Business Analysis in for the PM
• People Skills: The Secret Behind Project Success
• Managing Stakeholder Expectations

For more information, email PMcertificates@wcpconsulting.com
 

What our clients say about
Managing Stakeholder Expectations...

“Excellent examples and group discussions! Lots of real life examples/experiences.”
 – Craig Martin

“I very much enjoyed the session; well organized and presented.”
– Participant, PMI® South West Ontario Chapter workshop